In an effort to make your furniture dreams come true more quickly, a number of our partners offer a QuickShip Collection, which features best-selling items in their most popular finish combinations. These come from our Canadian or U.S. distribution centres and normally arrive at our local warehouse within 8 weeks.

Our partners also offer furnishings in an endless array of combinations and configurations. Multiple configurations, material options and combinations mean that each item is custom made, just for you. Your special or custom order will usually arrive at our local warehouse within 12 to 18 weeks.

Before purchasing your new furniture, please note all important measurements and obstructions so you can ensure a successful delivery. It is important that your furniture can fit through all entryways, elevators and any stairways. To prepare your home for a delivery, please remove tripping hazards or other obstacles from hallways and rooms, place pets in another part of your home and clear the intended location for your product.

IN STORE PURCHASES

White Glove Delivery

With White Glove Delivery (at this time only available in the Lower Mainland and Sea to Sky Corridor only), a skilled two-person delivery team will bring your items to your room of choice and remove any debris or packaging. Rates vary based on location and number of items being delivered.
Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour delivery window once your item(s) arrive at our warehouse.
Packaging Removal Included: Yes. Item(s) unpacked and packaging debris removed from premises.
Assembly Service Included: Yes. Items either pre-assembled or light assembly for items included.

**Shipping to the Rest of BC/Canada/International

We are happy to ship to you wherever you are in BC, Canada and Internationally (if possible). Please contact customercare@omgitssmall.com for a quote.

Pick Ups

Pick-ups are available at our North Vancouver warehouse or OMG it’s small showroom (1400 Marine Drive, North Vancouver). All pick-ups require an appointment to be made in advance so that we can have your piece(s) prepared and ensure there is somebody there to assist you. We are also happy to coordinate, in the case where you would like to arrange a pick-up with a third-party delivery company.

ONLINE ORDERS

Delivery dates are good faith estimates only and are quoted in “business days”.  This does not include weekends and statutory holidays. We do not keep inventory on all items. If your order is in stock, we will ship it within 1-3 business days. With the exception of showroom stock, all items have specific manufacturer lead times that can range anywhere from 1-8 weeks. Lead times are estimates only. Manufacturers may indicate longer than stated lead times after orders are placed, subject to demand and availability. This rarely happens but in the event that it does, you will be informed and you will be given a revised estimated time of delivery.

We are happy to ship to you wherever you are in BC. Please contact customercare@omgitssmall.com for a quote if you’d like to place an online order with shipping elsewhere in Canada.

PO Box addresses are not acceptable for delivery.

How Will My Order Ship?

We’ve carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. Each item’s delivery options will be noted on its product page, as well as in the shopping cart.

Small Parcel Delivery Method

Regular Parcel by Canada Post or UPS Ground.

Large Parcel Delivery Method

For our Standard Delivery (curbside), a skilled delivery team will remove your items form the truck and place them safely and responsibly on the curbside, ensuring that all involved respect social distancing protocols. It is the customer’s responsibility to move the product for the curbside into their home.
Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour delivery window once your item(s) arrive at our warehouse.
Packaging Removal Included: No
Assembly Service Included: No

Our Standard Delivery is based on the most economical shipping option; therefore, shipping times may vary. Shortly after you have placed your order we will be able to provide you with a general ETA.

Pick Ups

Pick-ups are available at our North Vancouver warehouse or OMG it’s small showroom (1400 Marine Drive, North Vancouver). All pick-ups require an appointment to be made in advance so that we can have your piece(s) prepared and ensure there is somebody there to assist you. We are also happy to coordinate, in the case where you would like to arrange a pick-up with a third-party delivery company.