What’s Not Returnable?
- Custom and special order items (customized or customer-specified items) and mattresses are final sale. Accepted cases must be approved by management and are subject to a 25% restocking fee.
- Gus* Modern does not accept returns for any reason other than a damage incurred in transit, concealed damage or a mis-shipment. It is especially important to note that Gus* does not accept returns due to buyer’s remorse. With that in mind we suggest that you take advantage of our complimentary fabric swatches and catalogues prior to purchase. We also recommend that whenever possible you visit our showroom to see the products in person.
- All items that are sold at a discounted Sale or Promotional price are final sale.
- Service fees are non-refundable. This includes but is not limited to: delivery fees, assembly fees, rental fees, storage fees, etc. Products purchased online may be returned free of charge at our showroom.
- We cannot process a return on any item that we cannot resell as new. For example, lights and light fixtures that have been installed or items that have been misused or used other than in accordance with product instructions would not qualify as something we can resell.
- Variations in materials, such as wood and ceramic, are natural and considered a part of the design of the final product. Product colours may vary slightly from those shown on your display. These reasons will not be accepted for returns.
- We do not accept returns due to buyer’s remorse. We want you to love the product you’ve ordered and we are here for you should you have questions about finishes or dimensions, space planning, furniture selection, or if you’d like to request a swatch.
- The customer is responsible for knowing that all elevators, stairwells, corridors and doorways of his/her home will permit normal delivery. We are not responsible for furniture that does not fit and will accept no returns and give no refunds if this occurs.
Refunds
All refunds will be issued within five (5) to ten (10) business days working days following our receipt of the returned product. Your refund will be issued to the same credit card or other payment method used to make the purchase, less the delivery fees (where applicable). Delivery charges are non-refundable.
You will be notified by email when the refund has been processed. Please note your financial institution may require additional processing time to credit your account.
ORDER ADJUSTMENTS
We get to work on your order right away and cancellation or modification of your order is not possible once it has been processed by our manufacturer. To request a cancellation or modification, please contact us at 604-988-2789 or email your Sales Associate or Customer Service team immediately and we will attempt to stop or modify the order.
When you place a special or customer order, we will estimate the lead time for you. Orders may not be cancelled nor deposits refunded if the delivery falls outside estimated lead times.
DAMAGE/CLAIMS
At OMG it’s small, we are committed to complete customer satisfaction. If the product is defective or damaged, we will be pleased to resolve the situation. Please let us know immediately by emailing photos, a description of the issue and invoice number to your Sales Associate or Customer Service team for online orders. If damage does occur, please keep all packing materials in order to make a claim. No pickup/delivery/shipping/damage claims will be accepted once an item has been received and signed by you acknowledging receipt of goods in perfect condition. Only manufacturer defects will be processed accordingly.
WARRANTY
OMG it’s small works with suppliers and manufacturers who offer various warranties on all their products. Most furniture has a 2-year warranty. We are happy to provide you with detailed information upon request.
