RETURNS

In Store Purchases

Items can be returned within 7 days upon receipt of goods.

How do I return something?

  • Returns of in-stock items must be approved by our sales associates. Any returned item must be in their original state and accompanied by the original invoice.

What’s not returnable?

  • Any piece of furniture customized from the manufacturer’s specifications is considered a custom order and is final sale and non-refundable
  • We also place a restriction on special orders. These are products that we don’t usually stock or finishes/colours not typically retailed. If you’re not sure whether your product fits into this category, just email us at customercare@omgitssmall.com. Accepted cases must be approved by management and are subject to a 25% restocking fee.
  • All items that are sold at a discounted Sale or Promotional price are final.
  • Service fees are non-refundable. This includes but is not limited to: delivery fees, assembly fees, removal fees, rental fees, consultation fees, storage fees, rush fees, etc.
  • We cannot process a return on any item that we cannot resell as new. For example, lights and light fixtures that have been installed or items that have been misused or used other than in accordance with product instructions would not qualify as something we can resell.
  • Variations in materials, such as wood and ceramic, are natural and considered a part of the design of the final product. Product colours may vary slightly from those shown on your display. These reasons will not be accepted for returns.
  • We do not accept returns due to buyer’s remorse. We want you to love the product you’ve ordered and we are here for you should you have questions about finishes or dimensions, space planning, furniture selection, or if you’d like to request a swatch.
  • The customer is responsible for knowing that all elevators, stairwells, corridors and doorways of his/her house or apartment will permit normal delivery. We are not responsible for furniture that does not fit and will give no refunds if this occurs.

Online Orders

Items can be returned within 7 days upon receipt of goods.

How do I return something?

  1.  Email us at customercare@omgitssmall.com with the order number, the name the item was shipped to, and the product you’re returning.
  2. We’ll send you a Return Authorization Number, which you’ll need to clearly mark on the package of your returned item, and the return address. Send the product back in the original condition with all the original packaging within 30 days after you have received the merchandise.
  3. We suggest you arrange a shipping method that includes tracking to protect your return. It’s up to you to pay the shipping cost.
  4. Once the item is received, it will be looked over. If everything is good, we’ll refund you within five business days. Money will be refunded in the same manner in which it was purchased (or store credit if requested).

Returns can also be processed in-store at 1400 Marine Drive, North Vancouver BC

What’s not returnable?

  • Unfortunately, we cannot process any returns of Gus* Modern, Luonto or Fjords products.
  • We also place a restriction on special orders. These are products that we don’t usually stock or finishes/colours not typically retailed. If you’re not sure whether your product fits into this category, just email us at customercare@omgitssmall.com. Accepted cases must be approved by management and are subject to a 25% restocking fee.
  • All items that are sold at a discounted Sale or Promotional price are final.
  • Service fees are non-refundable. This includes but is not limited to: delivery fees, assembly fees, removal fees, rental fees, consultation fees, storage fees, rush fees, etc.
  • We cannot process a return on any item that we cannot resell as new. For example, lights and light fixtures that have been installed or items that have been misused or used other than in accordance with product instructions would not qualify as something we can resell.
  • Variations in materials, such as wood and ceramic, are natural and considered a part of the design of the final product. Product colours may vary slightly from those shown on your display. These reasons will not be accepted for returns.
  • There are no refunds or exchanges on sale items. This include items purchased during our annual Bright Ideas Event and manufacturer authorized sales.
  • We do not accept returns due to buyer’s remorse. We want you to love the product you’ve ordered and we are here for you should you have questions about finishes or dimensions, space planning, furniture selection, or if you’d like to request a swatch.
  • The customer is responsible for knowing that all elevators, stairwells, corridors and doorways of his/her house or apartment will permit normal delivery. We are not responsible for furniture that does not fit and will give no refunds if this occurs.

Is there a cost for me to return the item?
You are responsible for paying your own shipping costs for the return. When you return something, we charge you 25% of the purchase price as a restocking fee.

Order Cancellations or Modifications

We get to work on your order right away and cancellation or modification of your order is not possible once it has been processed by our manufacturer. To request a cancellation or modification, please contact 604.988.2789 or customercare@omgitssmall.com immediately and we will attempt to stop or modify the order.

When you place a special or customer order, we will estimate the lead time for you. Orders may not be cancelled nor deposits refunded if the delivery falls outside estimated lead times.

Damage/Claims

If something you ordered arrives damaged or in the case of a possible claim, please let us know immediately by emailing photos to your sales associate or customercare@omgitssmall.com for online orders. If damage does occur, please keep all packing materials in order to make a claim.  No pickup/delivery/shipping/damage claims will be accepted once an item has been received and signed by you acknowledging receipt of goods in perfect condition. Only manufacturer defects will be processed accordingly.

Warranty

All items are covered by the warranties of their individual manufacturers. We are happy to provide you with detailed information upon request.